Returns, Replacements & Refund Policy

At Ayushka Organic, customer satisfaction and product safety are important to us. Our products may include organic food products, spices, herbal powders, wellness products and other consumable products. Due to the nature of these products and hygiene and safety considerations, we follow strict quality standards.

Non-Returnable Products

Unless otherwise required by applicable law, products that have been delivered are generally not eligible for return if they are opened, used, consumed, unsealed or damaged after delivery due to improper handling.

We may not accept returns simply because the customer changed their mind, no longer requires the product, ordered the wrong product, or does not like the taste, aroma, texture or other natural characteristics of the product.

Eligible Cases for Replacement or Refund

• Damaged Product: damaged during transit.
• Wrong Product: different from what was ordered.
• Missing Item: an item from the order is missing.
• Genuine Manufacturing or Packaging Defect: a verified issue.
• Expired Product: an expired product was delivered.

Reporting an Issue

Please contact us within 48 hours of delivery. Provide order number, full name, registered mobile number, a clear description and relevant photos of the product and outer package. Videos may be requested where necessary.

Please do not discard the product, original packaging or outer shipping package until your complaint has been reviewed.

Replacement Process

Once your request is received, our team will review the available information. Depending on the issue, we may offer a replacement, replacement of a missing item, refund or another appropriate resolution.

Refunds

Refunds may be issued when a valid issue has been confirmed and a replacement is not possible or appropriate.

Approved refunds will generally be processed to the original payment method where possible.

When a Request May Not Be Approved

• The issue is reported after the applicable reporting period.
• Required information or reasonable supporting evidence is not provided.
• The product was damaged after delivery due to improper handling.
• The complaint cannot reasonably be verified.
• Incorrect information was provided while placing the order.

Every request will be reviewed fairly based on the available information and applicable law.

Order Cancellation Policy

You may request cancellation of your order before it has been dispatched. Once an order has been processed, packed or handed over to a courier partner, cancellation may no longer be possible.

How to Request Cancellation

Please contact our customer support team as soon as possible and provide your order number, full name and registered mobile number.

Prepaid Orders

If a prepaid order is successfully cancelled before dispatch, an eligible refund will be initiated to the original payment method. The time taken to reflect may vary depending on your bank or payment provider.

Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible. Customers may contact support if there is a genuine delivery-related issue.